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Privacy notice – Customer Service Centre (call centre and face-to-face service)

​Information about how and when the Customer Service Centre processes personal information about you.​

Information about how and when the Customer Service Centre processes personal information about you.​

When you request services from us, in order for us to deliver this service, we will ask you to provide some personal information to help us to help you

What information we collect

We may collect:

  • name

  • address

  • date of birth

  • National Insurance number

  • telephone number

  • email address

  • nationality

  • relationships information

  • relevant case information

  • other agencies directly involved in your case.

Agencies we might share the information with

We may share information internally and, for some services, externally through our stakeholders in the course of carrying out our functions, or to enable others to perform theirs to deliver services.

Why we process your information

We collect and share information to:

  • deliver services

  • prevent and detect fraud

  • develop service.