Privacy notice – Customer Service Centre (call centre and face-to-face service)
Information about how and when the Customer Service Centre processes personal information about you.
When you request services from us, in order for us to deliver this service, we will ask you to provide some personal information to help us to help you
What information we collect
We may collect:
date of birth
National Insurance number
relevant case information
other agencies directly involved in your case.
Agencies we might share the information with
We may share information internally and, for some services, externally through our stakeholders in the course of carrying out our functions, or to enable others to perform theirs to deliver services.
Why we process your information
We collect and share information to:
prevent and detect fraud