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Complaints and feedback

Get in touch if you have a complaint, compliment or suggestion, or see our whistleblowing policy.

How to send us a complaint or feedback

If you have complaint, or you'd like to give us feedback about a service, you can tell us by filling in one of our online forms.

Corporate complaints procedure

What happens when you make a complaint.

Housing complaints procedure

What happens when you make a complaint.

Children and young people's services

Find out how to give your comments, compliments and complaints about our children and young people’s  services.


How to make a complaint about one of our schools.

Feedback about planning

We are committed to providing an excellent service and rely heavily on feedback from our customers in order to improve our service.

Our commitment to responding to complaints

See our approach to handling your complaints

Complaints and feedback: you said, we did

We want to provide excellent services, so we use your comments and suggestions to improve the way we do things.

Complaints performance

See yearly reports showing our performance when dealing with complaints.

Frequently asked questions

Find the answers to some of the most  commonly asked customer service questions.


See our whistleblowing policy.
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