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Privacy notice – Pupil Support

Information about how and when the Pupil Support Team processes personal information about you.​

This Benefit Service and Lewisham Council are committed to complying with the General Data Protection Regulation. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.

We have published this notice to help you understand

  • how and why the Customer Service Centre collect information from you;
  • who we share your information with, why and on what basis.

What information we collect

When you request services from us, in order for us to deliver this service, we will ask you to provide some personal information such as;

  • name
  • address
  • date of birth
  • national insurance number
  • contact details
  • nationality
  • relationships information
  • relevant case information
  • other agencies directly involved.

Agencies we might share the information with

We will only share information where there is a lawful basis to do so.

Customer information held by the Benefit Service may be shared internally and for some services externally including schools and the Department for Education (DfE) in the course of carrying out our functions, or to enable others to perform theirs and for the prevention of fraud.

Why we process your information

  • Statutory requirement to administer free school meals (FSM) and awards of Pupil Premium  Prevention and detection of fraud and criminal activity
  • Service delivery
  • Service planning

Customer feedback

During the process delivery – based on the circumstances of the enquiry if an appointment or activity is raised which generates a confirmation email to a customer – an invitation will be included to participate in a customer feedback survey. The process is carried out internally using data capture software and this type of feedback allows us to enhance and develop services based on the general consensus. All customer feedback captured remains anonymous therefore no personal details are retained.