A new resident portal is coming soon

A major improvement is that we are linking the new Portal to My Lewisham, so you have one log-in for everything – whether it’s paying council tax, checking your rent account balance, reporting a repair, and much more.

We are expecting to switch the new Portal at the end of September this year, and you’ll be able to find it either through My Lewisham (by clicking the Login/Register button at the top of any Lewisham.gov.uk page) or by using the existing Portal link lewisham.gov.uk/resident-portal. 

Please note! For your My Lewisham account to link up with the new Portal the email address you use much match the one we have for you on our Housing system.

What we’re asking:

1. If you already have a My Lewisham account, and you use the same email address to log-in as your housing correspondence email – you do not need to do anything. You will automatically be able to access the new portal when it goes live.
2. If you do NOT already have a My Lewisham account, register for one now. Please make sure that you use the same email address you receive all your housing correspondence to.
3. If you already have a My Lewisham account but your log-in email address is different to the one you receive your Housing correspondence to, please let us know. You can submit your new details on the existing portal (until the end of September 2025), or email the correct address to the Housing Enquiries team. We will then change your Housing contact address to match your My Lewisham account.
4. If you’re not sure whether your My Lewisham account log-in address is the same as your Housing correspondence address, please email the Housing Enquiries team. Let us know what your My Lewisham account log-in address is and we can check or change your Housing correspondence address to match.
5. If you do not have an account on the current Resident Portal, you can still make sure you have a My Lewisham account set up ready for when the new portal goes live at the end of September. Just make sure you use the same email address you receive Housing correspondence to.