A new resident portal is coming soon

We've been working behind the scenes to build an improved online Resident Portal. The new system will be reliable and easy to use, so you can do more online and spend less time on the phone to us.

A major improvement is that we're linking the new portal to My Lewisham, so you'll only need one log-in for everything – whether it’s paying council tax, checking your rent account balance or reporting a repair.

We're expecting to switch to the new portal at the end of September 2025, and you’ll be able to find it either through My Lewisham (by clicking the Login/Register button at the top of any lewisham.gov.uk page) or by using the existing portal link lewisham.gov.uk/resident-portal.

Please note

For your My Lewisham account to link up with the new portal the email address you use must match the one we have for you on our housing system.

What we’re asking

If you already have a My Lewisham account and you use the same email address to log-in as your housing correspondence email

You don't need to do anything - you'll automatically be able to access the new portal when it goes live.

If you do NOT already have a My Lewisham account

Register for a My Lewisham account now. Make sure that you use the same email address where you receive all your housing emails.

If you already have a My Lewisham account but your log-in email address is different to the one where you receive your housing correspondence

Please let us know. You can submit your new details on the existing portal (until the end of September 2025), or email the correct address to the Housing Enquiries team. We'll change your housing contact address to match your My Lewisham account.

If you’re not sure whether your My Lewisham account log-in address is the same as your housing correspondence address

Email the Housing Enquiries team and let us know your My Lewisham account log-in address so we can check or change your housing correspondence address to match.

If you do not have an account on the current resident portal

You can still make sure you have a My Lewisham account set up ready for when the new portal goes live at the end of September. Just make sure you use the same email address you where receive your housing correspondence.

Published on: 23/09/2025