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The Household Fund

Information about the Household Support Fund, and how to get help if you are having problems finding your voucher.

The Council received £2.6m to support residents with food, utility bills, and water rates. This was called the Household Fund and was distributed to the following groups;  

  • Families with children receiving free school meals;
  • Families with children not receiving free school meals but receiving housing and/or council tax benefit;
  • Single people/couples without children receiving housing and/or council tax benefit.
  • Care leavers and special guardian carers. 

We also set aside some funding to support households who, without support, would face homelessness  for rent arrears.

We wrote to all those households entitled to receive support and advised them how to access the support. Schools also issued vouchers to parents of all children receiving free school meals. For those receiving support for children receiving free school meals, the vouchers would have been issued for the October and February half-term and the 2 week Christmas holiday period. If you have received confirmation that you are entitled to receive support but have been unable to redeem it online and need some help, you should forward your details to our dedicated support staff through the e-mail below;


If you are unable to access services on-line, please contact our dedicated help-line on 020 8314 3111

If you didn’t receive support vouchers but your children receive free school meals, please contact your child’s school directly.

Please note that the voucher you received had an expiry date of 31 March 2022. We have been able to get the expiry date extended but would suggest you redeem and use your voucher as soon as possible.

In his Spring Statement on Wednesday 23 March 2022, the Chancellor announced that funding for the Household Support Fund will continue.  However, we are still awaiting details of this funding and will make further information available via the website and other channels as soon as we can.