Advice for providers of supported accommodation
Proposed process for administering housing benefit (HB) claims for occupants of Supported Exempt Accommodation (SEA)
We have one of the largest provisions of supported housing in London and we're proud of the quality of support available for its residents. We invest around £6.5 million a year into commissioned services totalling over 1,000 bed spaces and work closely with 3 recognised SEA providers with over 500 bed spaces.
We are committed to ensuring our residents receive value for money and access to high quality support in Lewisham. We monitor all the providers and their individual services using our quality framework, which includes the criteria for providers to both adhere to and to aspire to.
Approach to SEA providers
We have seen new providers trying to enter the sector and deliver SEA. We have found it difficult when accrediting providers to deliver SEA and will now take a different approach when dealing with potential SEA providers. We will:
- ask you to complete a detailed questionnaire
- ask you to submit documents in support of the questionnaire (for example, property lease, referrals, support plans, risk assessments and contact logs)
- ask for evidence that potential tenants need SEA
- visit properties to speak to staff and tenants (if already placed there)
The emerging findings from the work being carried out are that many new providers are:
- housing tenants who have only general needs and therefore have no need for the support and services associated with SEA
- not providing support services or not providing a good standard of support services or accommodation
- moving people with no local connection into accommodation to fill bed spaces adding more pressure for statutory and third sector organisations in the borough
Our new process
To regulate SEA and ensure our residents are safeguarded against poor provision from SEA providers, the Council is introducing a new process which will ensure that only those qualified and able to deliver high quality provision are financially supported to do so by the Council.
If you are an organisation seeking accreditation to provide SEA in Lewisham
The first stage for potential SEA providers is to complete our questionnaire.
We also need our quality self assessment form completed - this details the standards we expect new providers to meet.
You also need to read our Quality Framework: Criteria and Guidance.
Any potential providers should not move any occupants into accommodation until we have made a decision on your accreditation.
If a new provider meets our standards and is accredited within Lewisham, a secondary test is applied to potential occupants.
This test ensures that any enhanced HB applications are from tenants in need of SEA, namely that they have support needs beyond general and require a high level of care, support and supervision. This would normally be evidenced through the form of an assessment from a recognised housing, health or social welfare organisation. Here is the Support Assessment Referral Form (SARF).
Providers who seek to enter the sector within Lewisham without adhering to this process will not be considered for accreditation as a SEA provider and any tenants in their properties will not be awarded HB and will be required to apply for support with their housing costs from Jobcentre+.
Organisations already providing SEA in Lewisham
The Members ACT seeks to re-define SEA provision nationally, Lewisham will review all providers, accommodation and tenants to ensure the quality of services and properties are in line with our Quality Framework. We will work with current providers to make improvements where necessary. Where we have concerns about the property / provision of services and we are unable to work with providers to make the necessary improvements, we will not accept or process any further applications for enhanced HB from new tenants.
New providers
For some types of housing providers, there may be a significant cost to the Council if we award housing benefit for residents of new providers. This would be the case if your organisation is not a registered provider (housing association). You should also be aware that demand for supported accommodation is low in Lewisham and many of the providers operating have difficulty filling their units.
If you are successfully accredited but not registered, it may be that any placements being made by the Council will be made to those providers not creating a financial impact for the Council if housing benefit is awarded. This means that even if you are accredited, you may not get referrals from the Council and you will be unable to full your units.
If you are not a registered provider and have vacancies and seek to fill your unit with residents from outside Lewisham, we will not award housing benefit. This is because:
- our awarding housing benefit will come at a significant cost to the Council that we are unable to afford
- new placements from outside of the borough coming into the borough reduce the properties available to our residents and will cause an increase in homelessness
- we will become responsible for re-housing any of the new tenants who become displaced from your units, and we already have difficulties housing our own residents living in Lewisham
Appeals
We will make decisions based on the information and evidence provided and also from what is seen when audits of the service are carried out. All of the decisions will be determined from this overall collection of evidence and comparing it against the quality framework which lays out Lewisham’s expectations of any organisation delivering SEA in the borough.
If a negative decision is received but disputed, there is the option to submit an appeal but this has to be completed by the tenant and NOT the SEA provider.
For more details, please contact the SEA Team.