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Partners and duty to refer

If you are a public organisation you can tell us about someone who could be homeless.

You can inform us about someone who could be homeless by completing the Duty to Refer form and sending it to housingteamleaders@lewisham.gov.uk.

The Duty to Refer is a requirement of certain public bodies to tell a local authority about people using their services who they believe are homeless or threatened with becoming homeless within 56 days. The person being referred must consent to the referral.

In emergencies

If the person you are referring has nowhere to sleep tonight:

  • Call our out-of-hours housing emergency line020 8314 7007
    Monday to Friday: 5.30pm-9am. Saturday and Sunday: 24 hours.

  • Direct them to our housing access point: Laurence House, 1 Catford Road, SE6 4RU
    Mondays, Tuesdays, Thursdays, and Fridays: 9am – 3pm. Wednesdays: 1pm - 3pm

If a person is at an immediate risk of domestic violence, you should call the police. For more advice call the national domestic abuse helpline on 0808 2000 247.

If the person you are referring is rough sleeping

Tell StreetLink who will pass on their details to the nearest rough sleeping outreach team.


If you have a question about referrals email dutytorefer@lewisham.gov.uk.

Duty to Refer form

Word, 19KB