Partners and duty to refer
If you've made a payment since Friday 12 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:
- rent: lh-rent@lewisham.gov.uk
- temporary accommodation rent: TAincome@lewisham.gov.uk
- service charges: hos@lewisham.gov.uk
You can inform us about someone who could be homeless by completing the duty to refer form and sending it to DTR@lewisham.gov.uk.
The Duty to Refer is a requirement of certain public bodies to tell a local authority about people using their services who they believe are homeless or threatened with becoming homeless within 56 days. The person being referred must consent to the referral.
In emergencies
If the person you are referring has nowhere to sleep tonight, call our out-of-hours housing emergency line on 0808 178 0939 (Monday to Friday 5.30pm to 9am, Saturday and Sunday 24 hours).
If they're at an immediate risk of domestic violence, you should call the police. For more advice call the national domestic abuse helpline on 0808 2000 247.
If the person you're referring is rough sleeping
Tell StreetLink - they will pass on their details to the nearest rough sleeping outreach team.
Contact
If you have a question about referrals email DTR@lewisham.gov.uk.
Housing duty to refer form
Pdf, 307.7KB