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Partners and duty to refer

If you are a public organisation you can tell us about someone who could be homeless.

Tell us about someone who could be homeless by using the online referral portal ALERT.

This works on Chrome, Safari, and Firefox internet browsers. Guides for using ALERT are available on the Jigsaw Website.

The Duty to Refer is a requirement of certain public bodies to tell a local authority about people using their services who they believe are homeless or threatened with becoming homeless within 56 days. The person being referred must consent to the referral.

In emergencies

If the person you are referring has nowhere to sleep tonight:

  • call our out-of-hours housing emergency line:
    020 8314 7007
    Monday to Friday: 5.30pm-9am
    Saturday and Sunday: 24 hours

If a person is at an immediate risk of domestic violence, you should call the police. For more advice call the national domestic abuse helpline on 0808 2000 247.

If the person you are referring is rough sleeping

Tell StreetLink who will pass on their details to the nearest rough sleeping outreach team.


If you have a question about referrals email dutytorefer@lewisham.gov.uk.