Problems paying your council tax
Tell us if you are struggling to pay, and find out how we recover council tax debt and how you can access support.
Council tax online billing
If you've signed up to online billing, you won't get a council tax bill for 2026/27 in the post - but it will be available to download or print in your MyLewisham account. If your email receipt's not in your inbox, please check your spam or junk folders.
Online account problemsWe’re currently experiencing issues with the online account service, including viewing your council tax bill. We're working to get it fixed as soon as possible.
You can still make payments online using our payment service.
If you don't pay your council tax
Find out what happens if you don't pay your council tax, summons and liability.
How we recover council tax debt
If we cannot agree a payment plan and we have obtained a liability order we have more powers to recover the debt.
If you've received a council tax text or email about your council tax
We may send you a text message (SMS) or email to notify you about a review of your entitlement to discounts or exemptions.
What happens when we cannot recover your council tax charges
In cases where none of our standard options to recover the money are successful or practical, we may seek charging orders, bankruptcy or a committal.
Council tax support
You may be eligible for support to pay your council tax, or free advice on debt arrears.