Problems paying your council tax
Tell us if you are struggling to pay, and find out how we recover council tax debt and how you can access support.
Some systems down
Due to a global Microsoft outage we are unable to access some systems, including sending and receiving email. Our phone lines remain open if you need to contact us. We are monitoring the situation and will keep residents updated.
£100 Household energy paymentThe government has announced a one-off £100 household energy payment for eligible households in council tax bands A to D.
If you pay your council tax by Direct Debit, you do not need to apply. If you're eligible, the £100 payment will be paid automatically into your bank account.
Not paying by Direct Debit? Set one up today to make receiving your payment quicker and easier.
If you don't pay your council tax
Find out what happens if you don't pay your council tax, summons and liability.
How we recover council tax debt
If we cannot agree a payment plan and we have obtained a liability order we have more powers to recover the debt.
If you've received a council tax text or email about your council tax
We may send you a text message (SMS) or email to notify you about a review of your entitlement to discounts or exemptions.
What happens when we cannot recover your council tax charges
In cases where none of our standard options to recover the money are successful or practical, we may seek charging orders, bankruptcy or a committal.
Council tax support
You may be eligible for support to pay your council tax, or free advice on debt arrears.