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Privacy notice – Concessionary Awards

Information about how and when Concessionary Awards processes personal information about you.

What we do

The Concessionary Awards Team provides a range of services including blue badge, freedom pass and taxicards.

What information we collect

The information we collect from you may include:

  • name

  • address

  • date of birth

  • national insurance number

  • contact details

  • nationality

  • relationships information

  • relevant case information

  • other agencies directly involved.

Agencies we might share the information with

We may share the information you give us with:

  • London councils

  • Northgate software services

  • Journey Call

  • Dependability

  • police

  • other local authorities

  • other teams within the local authority

  • National Fraud Initiative.

Why we process your information

We process your information for:

  • administering  concessionary awards including Blue Badges, Freedom passes and taxi-cards

  • preventing and detecting fraud and criminal activity

  • conducting customer satisfaction surveys 
  • service delivery

  • service planning. 

Customer feedback survey 

Based on the circumstances of the enquiry, if an appointment or activity is raised which generates a confirmation email to a customer, there will be an invitation to complete a customer feedback survey.

The process is carried out internally using data capture software and this type of feedback allows us to enhance and develop services based on the general consensus. All customer feedback captured remains anonymous so no personal details are kept.