Privacy notice – Concessionary Awards

Information about how and when Concessionary Awards processes personal information about you.

What we do

The Concessionary Awards Team provides a range of services including blue badge, freedom pass and taxicards.

What information we collect

The information we collect from you may include:

name
address
date of birth
national insurance number
contact details
nationality
relationships information
relevant case information
other agencies directly involved.

Agencies we might share the information with

We may share the information you give us with:

London councils
Northgate software services
Journey Call
Dependability
police
other local authorities
other teams within the local authority
National Fraud Initiative.

Why we process your information

We process your information for:

administering concessionary awards including Blue Badges, Freedom passes and taxi-cards
preventing and detecting fraud and criminal activity
conducting customer satisfaction surveys
service delivery
service planning.

Customer feedback survey

Based on the circumstances of the enquiry, if an appointment or activity is raised which generates a confirmation email to a customer, there will be an invitation to complete a customer feedback survey.

The process is carried out internally using data capture software and this type of feedback allows us to enhance and develop services based on the general consensus. All customer feedback captured remains anonymous so no personal details are kept.

Published on: 10/03/2023