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Privacy notice – Children with Complex Needs Service

Information about how and when the Children with Complex Needs Service processes personal information about you.​

What we do

The Children with Complex Needs Service, sits within the Targeted Service & Joint Commissioning division, in the Children and Young People directorate. We provide the following services to enable children and young people with special educational needs and disabilities to achieve better life outcomes, they include:

  • multi-agency planning pathway service
  • portage service
  • short breaks service
  • occupational therapy service
  • special educational needs service
  • social work service for children with disabilities.

What information we collect

The information we collect from you may include:

  • name
  • date of birth
  • address
  • ethnicity
  • NHS number
  • pupil reference number
  • relationships (for the child e.g. parents, carers, support networks)
  • contact details
  • health information
  • financial information (if relevant to the family’s request for support)
  • relevant history and case information
  • relevant assessments such as early help assessments, team around the family minutes, educational health care
  • plans (where relevant)
  • additional needs and diagnoses (e.g. regarding mental health, special educational needs, communication and
  • social needs, disabilities)
  • services working with the family (both now and historically to avoid duplicating support and repeating intervention).

Agencies we might share the information with

  • Health Agencies

  • DWP

  • Children Social Care departments (City/District/Borough Councils)

  • Police

  • Education Providers

  • Ofsted

  • DBS

  • Substance Misuse services

  • Domestic Violence services

  • Voluntary organisations


  • Payroll Provider

  • Mediequip

  • Attendance Welfare

  • Benefit Agency other than DWP

  • Adult Mental services

  • Department for Education

  • Educational Psychology

Why we process your information

We process your information for:

  • service delivery
  • service improvement
  • prevention/detection of crime/fraud
  • service planning
  • safeguarding
  • child protection.