Resident parking permits
Download the new smartphone app to purchase visitor vouchers.
Verification checks will be carried out on the information provided, All parking permits are now 'paperless'. Your details will be registered electronically and parking attendants will use an electronic reader to confirm which vehicles are registered in the different car parking zones. The permit entitles you to park in any residents' bay in your controlled parking zone. Vehicles need to be registered at the address within the CPZ.
Cost of a resident permit
From 1 April 2020 the price of resident permits will vary depending on your vehicle as detailed in the new parking policy.
We’re introducing new banded charges for residents based on a vehicle’s CO2 emissions (according to HMRC vehicle bands).
Permits for the least polluting vehicles will be cheaper than now, while the most polluting vehicles will pay more.
There’ll be a £50 surcharge for diesel vehicles as they produce air polluting nitrogen oxides (NOx) and particulate matter (PM).
Euro-6 compliant diesel vehicles will not be subject to this surcharge.
Find out which band your vehicle is in and the cost of your permit with our Permit calculator tool.
Residents with more than one vehicle
You can put up to two vehicles on your permit, at no extra charge.
Only one vehicle will be covered by the parking permit at any one time and this must be activated via your online permit account. Failure to do so may result in your vehicle receiving a penalty charge notice (PCN).
From 1 April your permit price will be based on the emissions banding of the vehicle in the highest HMRC band. For example, a permit for a vehicle in band 3 and a vehicle in band 8 will be priced at band 8.
If you wish to register a new vehicle
If you have purchased a permit before 1 April 2020, and need to make changes to your permit, you’ll need to cancel your existing permit and apply for a new permit via our new permit system. Cancelled permits will be refunded for all unused whole months left on the permit. Please see permit cancellation details below.
Once set up, you’ll be able to access your permit details online, and make changes to your vehicle details as required. Permits approved before 1 April are done so on the basis of the current parking policy and are based on the details submitted at the time of application. This includes vehicle registration and address.
If you have purchased or renewed a permit after 1 April 2020 you can make these changes via your online permit account free of charge.
Residents with a disability who live in a CPZ may be entitled to a disabled resident parking permit. Disabled residents parking permits are free, valid for 12 months and permit residents with a disability to park in resident, dual and triple use bays within the CPZ they live in.
Disabled residents permits do not permit individuals to park in disabled bays, as these are reserved for Blue Badge holders, however, you may hold both a disabled resident parking permit and blue badge.
Residents of new developments
Permits may not be available for residents of new developments in line with the Council's Core Strategy Policy 14.
Restrictions on controlled parking zone permits apply to some new developments. Please check your title deeds or with your landlord for any restrictions on parking, before submitting a permit application.
If you have just moved into a CPZ
From 1 April, each household which has at least one annual resident parking permit (including disabled residents) will be automatically provided with 10 hours of free visitor parking credit, accessible online. Residents in CPZs who are over 60, get council support and do not have another annual parking permit will also receive 10 hours of free visitors parking credit, accessible online.
Permits for company cars
If you have a company car and live within a controlled parking zone you are entitled to apply for a residents' parking permit for the company vehicle. Please use the application options above.
Cancellations and refunds for existing permits purchased up to 1st April 2020
We understand that cancelling your permit, applying for a refund and reapplying for your permit on our new system is not ideal. Unfortunately, the General Data Protection Regulation (GDPR) does not permit us to transfer this data for you.
We are trying to make this transition as simple as possible.
Please email email@example.com confirming that you would like to cancel your permit and apply for a refund (for all unused months remaining on your permit).
Please include both:
Your permit reference number
The date you would like us to cancel your permit.
We’ll refund you as soon as possible via the original payment method. If this has changed, please let us know.
All refunds must be applied for via email or telephone (033 3006 8348).
In the meantime, please apply for your new permit on our new online system. Most permits will be approved straight away. If yours isn’t, don’t worry, your permit will be active as soon as you submit your application. We’ll give you 30 days to submit any requested supporting documents before cancelling your application.