Online Permit System - frequently asked questions

• How do I add a second vehicle to an existing permit?
• How do I remove a vehicle from an existing permit?
• How do I add a temporary vehicle to my permit – e.g. my car is the garage, and I have a courtesy car for two weeks?
• How do I use my electronic Carers Permit?
• Can I have a Carers Permit and a Disabled Permit?
• Am I eligible for a resident permit?
• What documentation do I need to provide for a resident permit?
• How do I purchase and activate Visitor Vouchers?
• I have moved house but I am now within a different CPZ. Do I need to buy a new permit?
• How do I apply for a refund for visitor vouchers?
• How much is my permit going to cost?
• What do I do if I don’t know my vehicle emissions?

How do I add a second vehicle to an existing permit?

1. Select Your Vehicles, Manage Vehicles and Add new vehicle
2. Enter your details in the Vehicle Details page. Enter your number plate and click Retrieve Vehicle Details, for brand new vehicles you will have to do this manually
3. Follow the steps to upload your Proof of Vehicle Ownership and once complete click save
4. Select Home, Your Permits and Manage Permits
5. Click on Change vehicle next to the permit ID number, select the vehicle from the drop down and click ok
6. If the emissions of the new vehicle are lower than the emissions of the vehicle already on the permit, there will be no extra cost to add the vehicle
7. If the emissions of the new vehicle are higher than the emissions of the vehicle already on the permit, the system will inform you of the difference to pay
8. The change needs to be authorised until you can park with the new vehicle, you will receive an email when this has been approved

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How do I remove a vehicle from an existing permit?

1. Select Your Permits, Manage Permits and Change vehicle
2. On the drop down for the vehicle you want to remove, change it to Select… and press Ok
3. To delete the vehicle from the account, select Your Vehicles, Manage Vehicles and click on the X for the vehicle you would like to remove
4. Click Ok to the pop-up message to permanently delete the vehicle

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How do I add a temporary vehicle to my permit – eg. my car is in the garage, and I have a courtesy car for two weeks?

1. Click manage vehicles 
2. Click add temporary vehicle
3. Click number plate
4. Enter the number plate of the temporary vehicle
5. Click ok
6. Click ok to confirm you have read the message

Then to remove a temporary vehicle: 

1. Click manage vehicles
2. Click update temporary vehicle
3. Click delete 

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How do I use my electronic Carers Permit?

1. Because the Carer Permit is valid for 4 hours a day, you will need to activate it by adding a start time (the time your carer arrives or is arriving)
2. Select the permit you wish to add a vehicle to from the active permits list when you first log in to your parking account, or on the Apply page
3. On the left-hand side of the page, under Summary, click the Add Start Time button
4. Enter the time your carer will arrive, and then the 4 hours of cover will start from then

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Can I have a Carers Permit and a Disabled Permit?

1. No, you can only have one or the other

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Am I eligible for a Resident Permit?

1. Your permanent address must be within the boundary of a Lewisham CPZ
2. You must be the registered keeper of the vehicle
3. You must be over 17 years old to purchase a resident parking permit
4. Your vehicle can be a passenger or a goods vehicle.
   • The overall height must not exceed 2.27m (7’5”),
   • The length must not exceed 5.25m (17’3”)
   • The unloading weight must not exceed 3,500kg (996lb)
5. Your vehicle must be registered with the DVLA at the address stated in this application, or
6. You must be the authorised keeper of a company vehicle, or the owner of a foreign registered vehicle. Foreign registered vehicles are only eligible for one permit for a maximum of 3 months

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What documentation do I need to provide for a Resident permit?

1. You may need to submit one form of evidence from the list below, to complete your application:
   • Council tax statement
   • Utility bill dated in last three months (water, gas or electricity)
   • Signed tenancy agreement (if you have moved in within the last 4 weeks)
   • Solicitor’s letter confirming completion (new residents only)
   • Vehicle proof
   • Second page of V5C (logbook) displaying the name and address of the applicant
   • V5C/2 (new keepers supplement) or a bill of purchase for recently purchased vehicles
   • Hire / lease agreement: hire / lease documentation must show your name and address
   • Company letterhead confirming the employment and authorisation to drive and park at
   • the requested address
   • LPG conversion certificate if you have converted your vehicle to run on LPG (Liquid
   • Petroleum Gas) and your vehicle registration document (V5C) has not been updated
     
     
2. Online first-time applicants will be allowed to purchase a permit without providing all the documents required at the point of application. However, failure to supply proof documents within one month of the application will result in the permit being cancelled.
3. A refund will be issued for unused months, minus a £15 refund charge

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How do I purchase Visitor Vouchers?

1. Select Permit application, Purchase a permit
2. Enter your postcode and select the Property Name or Number
3. Select Visitor Permits from the Category and Type and click Save and Continue
4. Enter your date of birth, and click Save and Continue
5. Enter the amount of permits you would like to purchase and click Add for the duration 
6. Select the payment method and follows the instructions to complete the payment
7. Follow the steps to agree to the terms and conditions and click Apply
8. To activate your visitor voucher, select Your Vouchers, Manage Vouchers and click use
9. Follow the steps to enter the registration number, and the date and time you would like the permit to start

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I have moved house, but I am now within a different CPZ. Do I need to buy a new permit?

1. Yes, you will have to cancel your permit and apply for a new one

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How do I apply for a refund for visitor vouchers?

1. Visitor vouchers are non-refundable, per our Terms and Conditions
2. Please read our Terms and Conditions before purchasing vouchers

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How much is my permit going to cost?

1. From April 2020, we introduced banded charges for residents based on a vehicle’s CO2 emissions (according to HMRC vehicle bands)
2. This is detailed in the new parking policy.
3. Permits for the least polluting vehicles will be cheaper than now, while the most polluting vehicles will pay more.
4. There’ll be an £84 surcharge for diesel vehicles as they produce air polluting nitrogen oxides (NOx) and particulate matter (PM).
5. Euro-6 compliant diesel vehicles will not be subject to this surcharge.
6. To find out the cost of your permit please see our permit prices and to find out your vehicle’s emissions please see Car fuel and CO2 emissions data - GOV.UK.
7. Permits are free of cost for blue badge holders.

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What do I do if I don’t know my vehicle emissions?

1. You should be able to find out your vehicle’s emissions, please see Car fuel and CO2 emissions data - GOV.UK. If you are unable to look up your permit price, please contact our permits team for further information by telephone: 02087875397 or email: lewishamparkingpermits@nslservices.co.uk. You may be required to provide further information from your V5c.

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On 30 May 2022, motorcycle parking charges were implemented across the borough, based on how environmentally-friendly vehicles are.  If you own a motorcycle, you now need a permit to park it in the borough. You can find out how to apply for long-term or short-term permits on our website.

More information

If you require further information or help for the Online Permit System, please contact the Lewisham Parking Permits Team:

Telephone: 0208 787 5397 and select option 3.

Email: lewishamparkingpermits@nslservices.co.uk

Our opening hours are Monday to Friday, 9am–5pm.