Privacy notice - Adult Social Care

What we do

The Adult Social Care Service includes:

• Integrated Neighbourhoods
• Safeguarding Quality Assurance
• Adults with Learning Disabilities
• Provider Services
• Integrated Health and Social Care (Prevention)
• Integrated Health and Social Care (Therapy)
• Joint Commissioning
• Service Development and Improvement

Our service teams bring different partners from social care, health and the independent sector together in geographically aligned areas or specialisms. In doing so, we believe we provide a better, less duplicated and more holistic service to vulnerable adults and their carers. As teams we work preventatively, often with complex needs and safeguarding vulnerable adults as part of our statutory duties.

Our statutory duty dictates that we collect and process information under The Care Act 2014, the Mental Capacity Act 2005, The Housing & Regeneration Act 2008, and Mental Health Act 1983.

What information we collect

We may collect your:

• name
• address
• date of birth
• contact details (phone/email)
• marital status
• gender
• ethnicity
• sexual orientation
• religious beliefs
• details of disability/impairment/vulnerability
• details of your accommodation that is shared with us
• National Insurance number
• GP details
• information about your care and support needs 
• information about your mental capacity
• safeguarding enquires that have been completed
• adaptations or equipment you have
• informal carers information
• next of kin details
• whether someone holds POA/LPOA/deputyship or appointeeship for you
• housing status
• advocate details if you have one, or have had one
• benefits details
• bank or building society details
• financial details
• professionals involved in your care.

Our contact details

Name: Lewisham adult social care
Address: 3rd floor Laurence House Catford London SE6 4RU
Telephone: 020 8314 7777
Email: gateway@lewisham.gov.uk
Website: https://lewisham.gov.uk/myservices/socialcare/adult

The type of personal information we collect

We may collect and process the following information:

• your name, address, date of birth and contact details
• your marital status, gender, ethnicity and sexual orientation
• your religious beliefs
• details of your care and support needs, and any disability, impairments, or vulnerability
• details of your accommodation, your housing status
• GP details
• your National Insurance Number, benefits and other financial details, and your bank details
• information about your mental capacity and about any safeguarding enquiries that have been completed that involved you
• details of your next of kin, any informal carers you may have and/or advocates
• whether someone holds a Power of Attorney, Deputyship or appointeeship on your behalf
• information about other professionals involved in your care.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you so that we can provide you with holistic and preventative support based on your assessed eligible needs, as defined by The Care Act (2014).

As part of our statutory duties, we may also receive information about vulnerable citizens, often with complex needs, that need safeguarding. We can receive information from healthcare professionals including the London Ambulance Service and General Practitioners, from the Metropolitan Police service and from the London Fire Brigade, and from Social Landlords.

As part of our statutory duties, we may share this information with:

• health agencies
• the police
• the fire brigade
• other local authorities
• care providers and care homes
• drug and alcohol services
• probation and courts
• specialist contractors
• registered social landlords
• voluntary and community organisations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting our Gateway team on
020 8314 777 or by email at gateway@lewisham.gov.uk. You may also write to us at: Adult Social Care, 3rd floor Laurence House, Catford, London. SE6 4RU.
(b) We have a legal obligation.
(c) We need it to perform a public task.

How we store your personal information

Your information is securely stored.

We keep the information we have about you on an electronic workflow system that is accessible only to adult social care workers. Typically, we will keep that information for as long as we support you, and for a period not longer than 7 years following the withdrawal of our services.

Records about safeguarding investigations are required to be kept indefinitely.

We do not keep paper records.

Your data protection rights and how to complain

Under data protection law, you have rights including:

• your right of access - you have the right to ask us for copies of your personal information
• your right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
• your right to erasure - you have the right to ask us to erase your personal information in certain circumstances
• your right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances
• your right to object to processing - you have the the right to object to the processing of your personal information in certain circumstances
• your right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you would like to make a request, please contact us by email at: subjectaccessrequest@lewisham.gov.uk; or by post at: Subject Access Request, Laurence House, Catford, London. SE6 4RU.

If you have any concerns about our use of your personal information, you can make a complaint to us at the same address.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address is:

Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire. SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Agencies we might share the information with

We may share your information with:

• health agencies
• the police
• the fire brigade
• other local authorities
• care providers and care homes
• drug and alcohol services
• probation and courts
• specialist contractors
• registered social landlords
• voluntary and community organisations.

 We may also share your information with internal departments including:

• Legal Services
• Financial Service
• Fraud Prevention
• Children's Social Care

Why we process your information

• service delivery
• service improvement
• prevention/detection of crime/fraud
• service planning

More details about how records are shared with health care providers. You will be asked to give consent to share your information.