How to send us a complaint or feedback

This is the best way to send us complaint or feedback. Using these forms ensures we collect all the information we need, and sends this straight to the relevant council service. Please note that if you wish to request a service, such as a missed bin collection, you should contact the appropriate service before making a complaint.

Other ways to complain or give us feedback

You can email corporatecomplaints@lewisham.gov.uk or write to us at:
Your Feedback, Lewisham Council, Laurence House,
1 Catford Road, London SE6 4RU.

You can submit a paper complaint in person at any of our sites, or complain in an email or phone call to any officer (normally an officer you are already dealing with). 

We also accept complaints made by phone to our switchboard, 020 8314 8090. Customers with difficulty speaking or hearing on the phone can use Relay UK with an app or textphone – dial 18001 followed by 020 8314 8090.

We want to hear how you feel about our services 

• comments - we want to hear your suggestions and ideas about services

• complaints - if you are unhappy with something we have done that has not been resolved you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right

• compliments - tell us when you think a council employee or service has done well. 

The services below have a different process to follow. They would not normally be dealt with under the corporate complaints process:  

• complain about a breach of the member code of conduct
• council tax - liability and valuation
• planning applications
• school admissions decisions
• penalty charge notices
• housing / council tax benefits decisions
• Housing Services (including services previously managed by Lewisham Homes)

Insurance claims fall outside the complaints process.  

Contact details of key services

For a full list please go to the contacts section.