You can submit a complaint by:
Anyone who receives, or is affected by, a social care service can make a complaint.
If you prefer, you can ask someone to complain on your behalf. This could be a relative, friend, carer, doctor or someone independent who can speak for you.
Our complaints procedure is based on government guidelines. The procedure aims to resolve complaints more effectively and gives us the chance to learn and improve.
We want to address something that may have gone wrong as quickly and fairly as possible and we will always try to do that first, without making you go through the complaints procedure.
The Local Government and Social Care Ombudsman (LGSCO) investigates the administration of local authorities. We work with the LGSCO to try and get the best from complaints.
You can refer your complaint to the LGSCO at any time, or read their advice and guidance about making a complaint.
PO Box 4771
Coventry. CV4 0EH
Telephone: 0300 061 0614.
If you want to contact us but would like some help and advice on how to tell us your concerns, you can use an advocacy service to support you.
You may also want to refer to the Governments policy paper ‘Adult social care: quality matters’ to help you make a complaint.
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