Pay for care
Pay online
Direct Debit
Direct Debit is the safest and easiest way to pay. It allows your payment to be automatically collected from your bank account on a specified date each month.
Print and complete our direct debit form and use your customer account number or invoice number as the reference.
Please post it to:
London Borough of Lewisham, Director of Resources, Core Accounting Team, 4th Floor, Laurence House Catford, London SE6 4RU
Or contact Adult Social Care Collections to request a copy through the post asccollections@lewisham.gov.uk.
Pay with your bank
You can pay your invoice with your bank by:
- standing order (a regular payment)
- electronic transfer (BACS)
- taking the invoice to your bank (they may charge you for this service)
A standing order is an instruction from you to your bank or building society, authorising them to regularly pay a fixed amount to an organisation. If the amount you owe changes, it's your responsibility to make the change with your bank.
In your instruction to your bank, please include our payment details:
- Barclays Bank Plc, 1 Churchill Place, Canary Wharf, London E14 5HP
- Sort Code: 20 00 00
- Account Number: 93380513
- Your invoice number as the reference (10 digits starting with 315 or 415)
If a standing order – the date and frequency of payment (we invoice 4 weekly)
When paying electronically please send a remittance advice quoting the invoice number(s) to:
Lewisham Council Financial Transactions Team
3rd Floor, Laurence House
Catford Catford London London SE6 4RU
or email: cashcontrolteam@lewisham.gov.uk
Please allow five working days for the payment to reach us.
Pay by Phone
You can pay your invoice by debit or credit card by using our payment telephone line 020 8690 8707. This is an automated payment line – please have your debit or credit card details ready and your invoice number (10 digits starting with 315 or 415)
Post Office
You can pay your invoice at any Post Office with cash, by debit card or by cheque.
Cheques should be made payable to Post Office Ltd. At the Post Office they will scan the barcode on the front of your invoice and ask you the amount you want to pay. Please give the amount stated on your invoice. You should obtain a receipt for your records.
Please allow three working days for the payment to reach us.
PayPoint
You can pay off invoices (in cash) by taking them to anywhere that displays the PayPoint sign.
At the PayPoint, they will scan the barcode on the front of your invoice and ask you the amount you want to pay. Please give the amount stated on your invoice.
Please allow three working days for the payment to reach us.
If you don’t pay your invoice
If you don’t pay your invoice in full, we will take action to recover the amount you owe.
To avoid this, contact the Adult Social Care Collections Team.
To recover payment for adult social care invoices, further action can include, but is not limited to:
- county court judgement: this could severely affect your credit rating and may affect your ability to get loans, including mortgages, credit cards, store cards and increases in credit limits, which will result in further costs to you. Legal costs will be added to your debt and we may also charge interest.
- third party debt order: this prevents you from taking money out of your bank/building society account until the debt has been settled.
- charging order: this prevents you from selling assets such as property, investments or land, without paying what is owed; we can also apply to the court for an order allowing the forced sale of property once a charging order is agreed. This is a legal action, which means costs and interest will be added to your debt.
Cost of Living
If you have money worries, please see our Cost of Living advice.