New parking permit system
If you have purchased a permit before 1 April, and do not need to make any changes to your account (such as permit renewal or changing your vehicle or address), then you do not have to do anything.
Purchasing a permit from 3 April
Purchasing visitors vouchers
Visitors vouchers can be purchased independently to residents parking permits but we may still require proof of address to verify your details.
Purchase or renew permit (from 3 April)
Register with our new permit system and purchase your permit. If you purchase an annual residents permit you will be automatically provided with a free book of ten visitors vouchers at checkout.
You may be required to submit proof of address and vehicle details so we can verify your details.
Most permits will be approved straight away. Your permit will be active as soon as you submit your application.
You will have 30 days to submit any requested supporting documents before we cancel your application.
If you purchase an annual residents permit you will get a free book of ten visitors vouchers at checkout.
Changing permit details (from 3 April)
If you need to make changes to your permit after 3 April, you will have to cancel your existing permit (we’ll refund you for all unused months) and reapply for your permit online using the new system. Purchasing visitors vouchers does not count as changing permit details.
You’ll also be liable to pay the new parking permit policy pricing.
Permits approved before 3 April are done so on the basis of the current parking policy and are based on the details submitted at the time of application. This includes vehicle registration and address.
Details on cancelling your permit can be found below.
Cancellations and refunds
We understand that cancelling your permit, applying for a refund and reapplying for your permit on our new system is not ideal. Unfortunately, the General Data Protection Regulation (GDPR) does not permit us to transfer this data for you.
If you need to cancel your permit we will refund you for all unused months.
How to cancel your permit
To cancel your permit email firstname.lastname@example.org. Include both:
- your permit reference number
- the date you would like to cancel your permit
Alternatively, please call 0208 787 5397 and select option 3.
Our opening hours are Monday to Friday, 9am-5pm.
Please note that our prices have changed as of 3 April 2023, in line with the Air Quality Act and Climate Emergency Action Plan.