Tell us about a benefit change
We are experiencing issues with our online service for housing benefit and council tax reduction which may mean that you cannot access your account later in the day. Please keep trying, ideally earlier in the day, whilst we investigate.
Do you have an account?
Usually, we ask you to create an online benefit account before you apply. But our system is overloaded at the moment because of COVID-19. If you do not have an online benefit account, please just fill out the form using the link below.
If you already have an account, you can still access your account to complete forms and view your personalised benefit information.
Ready to begin?
The application form should take between 10 and 20 minutes to complete.
You will need to have your personal and change details ready.
Upload scanned evidence of your change or do this later.
What happens next
We will send you an email confirmation.
We will implement the change in your benefit claim within 10 working days if we have received all evidence required. We will contact you if we need more evidence