It also summarises our recent service performance figures.
We process new benefit claims and make decisions in respect of backdating within ten working days of receiving all necessary information.
We process notified changes in circumstances within five working days of receiving all necessary information.
We respond to complaints within 10 working days.
We process appeals within 28 working days.
Your feedback is important and helps us to make improvements to our services. You can give us your feedback in a number of ways:-
use our online form for comments, complaints and compliments
write to us at Your Feedback, Lewisham Council, Laurence House, London SE6 4RU. This is a FREEPOST address.
Average time to process a new claim is 19 days
Year to date: 18 days
Average time to process a change to an existing claim is 9 days
Year to date: 6 days
Target 2015–16: 93%
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