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Disputing housing benefit decisions

What to do if you disagree with our decisions.
  • request a statement of reasons

  • request a revision

  • make an appeal.

You can ask for a statement of reasons if you want us to provide more detail about how we calculate your entitlement.

You can ask for a revision if you believe that we have made a mistake, or if you think that we have not considered all of the information you have given us.

You can appeal if you believe that our decision is wrong, or if you think that we have applied the regulations governing the Housing and Council Tax Benefit Scheme incorrectly. We will always look at your claim again, and if we do not change our decision we will refer the matter to an independent tribunal.

Should you wish to exercise your right to any of the above, you must write to us within one calendar month of the decision you are querying. The letter must be signed by you, even if someone acts on your behalf. If you decide to appeal, you must set out clearly your reason(s) and grounds for disputing our decision. Please include any supporting documentation.

Contact

Housing benefit

HOUSING BENEFITS TEAM PO BOX 58996, CATFORD ROAD, LONDON, SE6 9JD

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Lewisham Homes and Regenter B3 manage our stock of over 16,000 Council properties. We are working with housing associations to increase the supply of new homes each year.