Changes we need to know about include:
your rent changes (see when to report changes to your rent)
your income support, jobseeker's allowance, employment support allowance or guarantee credit stops
you start work
your earnings increase
someone comes to live with you or leaves
you change your address
your savings or capital increase.
Certain changes in your circumstances may mean you will be better off claiming universal credit. To find out more about universal credit and why it might be a better option for you please visit the government’s universal credit website.
Universal credit is being introduced in different areas at different times. To find out if you can apply for universal credit, check if your postcode is in the universal credit full-service area.
You will need to inform us if you make a universal credit claim as you will no longer be eligible for housing benefit. This is because any housing cost entitlement will be met through your universal credit.
Fraud and error cause customers to lose out on benefit, create overpayments and contribute to financial hardship.
To stop this, we periodically check that our customers are getting the right amount of benefit. We review customers’ claims throughout the year, to identify unreported changes in circumstances.
We can review all aspects of your claim or look at only one area (for example, earned income).
When we review your claim, we will write to you asking you to provide information and evidence.
Please provide photocopies and not original documents, unless otherwise specified.
Alternatively you can post evidence to us.
We may ask you to provide information on your earnings, tax credits, capital and investments. If you live with other people, we may ask you to provide evidence of their income.
We can check some income types without contacting you, by cross-checking the information we hold against data held by the Department for Work and Pensions.
state retirement pension
employment support allowance.
When we review your claim, we will give you one calendar month to supply the evidence and information.
If you do not do this, we will suspend your benefit payments for a further month. If you have still not responded, we will terminate your claim and you will have to reapply.
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