Discretionary housing payments

What discretionary housing payments are for

• we usually give discretionary housing payments to help people get over short-term difficulties

• your circumstances do not have to be exceptional, but you do have to give a good reason for needing extra support

• we consider applications on a case-by-case basis

Eligibility

You can apply for a discretionary housing payment if:

• you get housing benefit or the housing costs element of Universal Credit

• your housing benefit or housing costs don’t cover all of your rent.

How to apply

Complete an application form and return it to us by uploading your documents.

• upload your documents.

Alternatively, you can post your form to Housing Benefits Team, PO Box 58996, Catford Road, London SE6 9JD.

• find the Government's latest Discretionary Housing Payment guidance here  

Our decision

We will send you a decision notice within one calendar month of the date that we receive your application. This letter will explain the reasons for our decision.

Report a change in circumstances

If we give you a discretionary housing payment, you must tell us immediately if there are any changes in your circumstances. Otherwise we may overpay you and you will have to pay the money back.