You do not need to own a computer or a scanner to send us information or ask a question.
You can use your smartphone, tablet or laptop to complete our forms online. You can take pictures of all the evidence we need and send them to us online.
If you need to send us evidence after you’ve filled in a new claim or change of circumstances form, you can send us evidence using our benefit upload form.
Just follow these easy steps:
Take a picture of the document you want to upload. Please check the picture before it is submitted to make sure that all details can be seen clearly.
Go to the benefit upload form.
Follow the instructions online to upload the pictures of all of your documents.
Tick the ‘submit’ button to send the information to us.
You will then get a unique number confirming that we have received the form.
If you don't have internet access or you need help to submit your evidence online you can get support from the following places:
Waldram Place, Forest Hill SE23 2LB
020 8699 8686
Friday 10am–12.30pm, 1.30–3.30pm
49A Hatfield Close, New Cross SE14 5DW
020 7732 7338
Friday 10am–12 noon, 1–3pm
If you wish you can still post evidence to us.
We will process your request as quickly as we can and within 10 working days wherever possible.
We cannot enter into any communication about your request until 10 working days has passed. This gives us the best possible chance of processing all requests as quickly as we can.
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