How to send us evidence to support your housing benefit claim
We are experiencing issues with our online service for housing benefit and council tax reduction which may mean that you cannot access your account later in the day. Please keep trying, ideally earlier in the day, whilst we investigate.
You do not need to own a computer or a scanner to send us information or ask a question.
You can use your smartphone, tablet or laptop to complete our forms online. You can take pictures of all the evidence we need and send them to us online.
How to send us evidence to support your claim
If you need to send us evidence after you’ve filled in a new claim or change of circumstances form, you can send us evidence using our benefit upload form.
Just follow these easy steps:
Take a picture of the document you want to upload. Please check the picture before it is submitted to make sure that all details can be seen clearly.
Go to the benefit upload form.
Follow the instructions online to upload the pictures of all of your documents.
Tick the ‘submit’ button to send the information to us.
You will then get a unique number confirming that we have received the form.
Get help submitting evidence
If you don't have internet access or you need help to submit your evidence online you can get support from:
Post evidence to us
If you wish you can still post evidence to us.
What happens next
We will process your request as quickly as we can and within 10 working days wherever possible.
We cannot enter into any communication about your request until 10 working days has passed. This gives us the best possible chance of processing all requests as quickly as we can.