Our performance

The Regulator of Social Housing has created a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. In addition to introducing revised consumer standards, this involves a set of ‘tenant satisfaction measures’ that social housing landlords must report on.

This creates a national benchmark so that residents can understand how well their landlord is doing compared to others in the country.

Timeline

• April 2023: The new requirements came into force, and we started collecting data for the Tenants Satisfaction Measures
• June 2024: We submitted our first full year of Tenant Satisfaction Measure data to the Regulator of Social Housing 
• Autumn 2024: The Regulator will publish the first year of Tenant Satisfaction Measures data for all landlords of more than 1,000 homes

See our Tenant Satisfaction Measure data as submitted to the Regulator of Social Housing in June 2024