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We want you to be safe and secure in your home and will do everything we can to help resolve your problem.

Request a repair

Tell us about a repair you need to your home.

Repairs responsibilites

We take care of the majority of repairs within your home and in communal areas, but there are a few things that you are responsible for looking after.

Access to your home to carry out repairs

To carry out work in your home, our contractors may need to gain access to your property.

Damp, mould and condensation

Some damp is caused by condensation. This can lead to mould growth.

Planned works

We carry out work across Lewisham – investing in your homes and neighbourhoods.

Gas servicing and repairs

All gas servicing and repairs for our tenants are carried out by specialist contractors.

Lift repairs

The majority of lifts have a voice communication device fitted. If the lift breaks down, press the alarm button and it will automatically connect you to our 24 hour call centre.

Right to Repair

Landlords are responsible for doing small urgent repairs if they are likely to affect someone’s health, safety or security.

Fob replacement

Let us know if there's a fault with your fob or if you need to pay for a replacement.

Adaptations to stay independent

Live safely and independently at home.