Council tenants
Find out key information for council tenants including rent enquiries, tenancy matters and communal area repairs.
Account balance checks
The ‘View My Account’ features on the Resident Portal and our SMS Balance Check service are currently unavailable.
Our teams are working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
If you urgently need this information, please contact the Income team (if you are tenant) or the Home Ownership team (if you are leaseholder) on 0800 028 2028.
Paying your rent
Your rent covers the cost of maintaining and managing your home and neighbourhood.
Manage your tenancy
Find out about your tenancy agreement, making improvements and managing your account online.
Repairs
We want you to be safe and secure in your home and will do everything we can to help resolve your problem.
Damp, mould and condensation
Some damp is caused by condensation. This can lead to mould growth.
Tenancy rights and responsibilities
Advice and information about your tenancy including keeping pets, recharging, neglect and fraud.
Antisocial behaviour
We take antisocial behaviour (ASB) seriously and respond to all reports quickly and sensitively.
Housing officer search
Use the Housing Officer Finder to find out who your Housing Officer is.
Estate services
Find out about services to improve and maintain our housing estates.
Moves, transfers and exchanges
Make a request to buy your council home, move out, apply for a transfer or arrange a mutual exchange
Keeping safe
Information and advice on home security, fire safety and how to keep safe at home.
Sheltered housing for older residents
Independent Living (also known as sheltered housing) is a type of housing specially designed for older people to live independently in their own flats.
Building safety
We want to make sure everyone in our council homes lives in safe, well-maintained buildings.
Complaints
This page explains how to make a complaint about Housing Services if you are a Lewisham Council tenant or leaseholder.
Our performance
View our reporting against the Regulator of Social Housing’s tenant satisfaction measures.
Retrofitting homes
Read our Housing Retrofit Strategy, our plan to improve homes and a central part of our Climate Emergency Action Plan.
Contact us
Find out how you can get in touch if you're a council tenant or leaseholder.