Keeping safe
Information and advice on home security, fire safety and how to keep safe at home.
Housing complaints emails
Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.
If you need to raise a housing complaint in the meantime, please use our housing complaints form.
Rent and service charge balancesIf you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:
- Rent: lh-rent@lewisham.gov.uk
- Temporary accommodation rent: TAincome@lewisham.gov.uk
- Service charges: hos@lewisham.gov.uk
Asbestos
Asbestos is a hazardous material that was once widely used in construction. Specific safety measures are required to identify and manage areas where it could still be found.
Charging and storage solutions for e-bikes and e-scooters
Concerns are increasing about fatalities, injuries, and serious fires caused by electric bikes and electric scooters.
Storage of gas cylinders
Portable gas/fuel cylinders can cause explosions when involved in a fire.
Bogus callers
How to deal with unexpected visitors to your home.
Clear corridors
Help keep homes safe from fire by ensuring corridors are kept clear.
Fire safety
Fire safety across Lewisham's council homes and how to reduce the risk of fire at home
Help in an emergency
In an emergency, would you need help to leave your home? We are asking all Lewisham Council tenants and leaseholders residents this question.
Front entrance doors
Your front entrance doors are important for fire safety.
Gas and electric safety
Find out more about how to keep your home safe.
Home security
Make sure your home and its contents are safe and secure.
Water safety
Make sure your water supply is safe to use.