Tenancy rights and responsibilities

Advice and information about your tenancy including keeping pets, recharging, neglect and fraud.

Housing complaints emails

Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.

If you need to raise a housing complaint in the meantime, please use our housing complaints form.

Rent and service charge balances

If you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:

Rent: lh-rent@lewisham.gov.uk
Temporary accommodation rent: TAincome@lewisham.gov.uk
Service charges: hos@lewisham.gov.uk

Domestic abuse in council housing

Help for council tenants experiencing domestic abuse.

Abuse and neglect

If you are experiencing abuse or neglect, or you know someone who is, we are here to help.

Clutter and hoarding

Learn how you can get help when clutter and hoarding becomes a problem.

Cuckooing

'Cuckooing' is when someone takes over the home of a vulnerable person.

Housing fraud

If you suspect that someone is committing housing fraud, including illegally subletting their council home, let us know about it.

Pets in council homes

We are a pet friendly landlord – find out what pets you can have and what restrictions you'll need to follow.

Recharging and reasonable costs

We will recharge you reasonable costs and legal costs where applicable, for any damage you have caused to your property or surrounding area.