Manage your tenancy

Find out about your tenancy agreement, making improvements and managing your account online.

Housing complaints emails

Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.

If you need to raise a housing complaint in the meantime, please use our housing complaints form.

Rent and service charge balances

If you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:

Rent: lh-rent@lewisham.gov.uk
Temporary accommodation rent: TAincome@lewisham.gov.uk
Service charges: hos@lewisham.gov.uk

Your tenancy

A tenancy agreement is a legal contract between you and Lewisham Council. Find a full list of your tenancy conditions and responsibilities.

Tenancy services

Useful information for tenants including temporary stay tenants and sheltered housing tenants.

Make improvements to your home

If you've got a secure tenancy, you have the right to carry out some types of home improvement (at your own expense and you must get our written permission).