Report a missed collection or damage to your bin
we empty your recycling and food waste bin once a week and your rubbish bin every other week (if you don't get food waste collections, your rubbish is collected weekly) - find your collection day
we won't empty your bins if you don't leave them at the edge of your property on, or by, the pavement - this does not count as a missed collection
bins are emptied across the morning, so please wait until 2pm to report a missed collection
food waste and garden waste bins are collected on separate rounds, so will be collected at different points in the day
if more than one of your bins hasn't been emptied, you must report each bin separately
we aim to empty all missed bins within two working days if you report the missed collection within 24 hours
if you report a missed collection later than this, your bin will be emptied on your next normal collection day
if you cannot wait for the next collection, you should take your recycling to the reuse and recycling centre in New Cross
Using your bins correctly
If your recycling, rubbish or food bin has a red tag on it, it contains the wrong items and we couldn’t empty it. Please remove the items and we will collect on your next collection day.
If your rubbish or food waste bin contains the wrong items, you must remove them before we can collect it. Find out what you can put in your recycling and food waste bins.
Our waste operatives will put a postcard through your door if your bin has been damaged during collection times, such as if the lid breaks. This means your bin will be scheduled for repair or replacement. You can also report a repair to us directly using the forms below.
If you have damaged your own bin or lost your bin, you will need to order a new bin.