Report a missed collection or bin problem

Missed collections

Collection schedule for kerbside properties

• recycling and food waste is weekly
• general waste is every other week (or weekly if no food waste service)

Check your collection day.

Important

• put your bins out before 6am on collection day on the edge of your property - crews are unable to enter the property boundary unless on an assisted collection
• collections can happen any time of day - please wait until 2pm to report a missed collection and do so within 48 hours
• DIY waste, garden and food waste can’t go in a general waste bin and is collected separately if you live in a kerbside property - for flats and estates, food waste cannot go in general waste
• if multiple bins were missed, report each one separately
• if you can’t wait for the next collection, you can take your recycling to the New Cross Reuse and Recycling Centre

Using your bins correctly

If your bin has a red tag, it contains incorrect items and wasn’t collected. You'll need to remove them so we can collect the bin on your scheduled collection date. 

• learn what can go in your recycling and food waste bins

Bin repairs and replacements

If your bin's damaged during collection, we’ll leave a postcard (for kerbside properties) and automatically schedule a repair or replacement. No need to report it.

If you've damaged or lost your bin, you’ll need to order a new bin.

For flats and estates contact recycle@lewisham.gov.uk.

Service standards

• our service standards