Assisted bin collections
Due to the current hot weather, our collection crews will be starting their rounds slightly earlier to avoid working in the highest temperatures.
Please put your bins out by 5.30am on your collection day (instead of 6am) until further notice.
Thanks for your help.
If you're unable to put your rubbish, recycling, food or garden waste bins at the boundary of your property on collection day because of frailty or because you're physically impaired, we can provide assisted collections.
We don't provide the service if someone else in your household is able to place or retrieve a wheelie bin from the boundary of your property. We may carry out check to make sure we only provide this service to residents who need it.
How to apply
We will need to know:
- your address
- why you require assisted collections
- which containers you need assistance with
- where the containers are - for example, next to the door (we can only collect bins that are easily accessible to our crews - we are unable to collect bins placed at the rear of a property)
- that your bin is labelled with your house number - your house number must be clearly on your bins to help our crews to return the correct bins to the location that you specified
It takes us 10 working days to arrange for assisted waste collections.