Assisted bin collections

We can take your bins out to the kerbside if you are unable to because of disability or ill health.

Reporting issues following the Landmann Way fire

If you're experiencing any issues linked to the recent fire on Landmann Way (SSSI Ltd waste transfer site) - such as debris - please report them via the Love Clean Streets app.

This helps us monitor the situation and respond as quickly as possible.

Thank you for your support.

Recycling bins

We have temporarily paused all new recycling bin orders due to high demand while we await new stock.

We’re aware that some residents who have already placed an order have been waiting more than 20 days, and we’re sorry for the delay. We know this is frustrating and we’re working hard to get bins out to you and to restock with our supplier as quickly as possible.

We appreciate your patience while we work to resolve this.

If you're unable to put your rubbish, recycling, food or garden waste bins at the boundary of your property on collection day because of frailty or because you're physically impaired, we can provide assisted collections.

We don't provide the service if someone else in your household is able to place or retrieve a wheelie bin from the boundary of your property. We may carry out check to make sure we only provide this service to residents who need it.

How to apply

We will need to know:

your address
why you require assisted collections
which containers you need assistance with
where the containers are - for example, next to the door (we can only collect bins that are easily accessible to our crews - we are unable to collect bins placed at the rear of a property)
that your bin is labelled with your house number - your house number must be clearly on your bins to help our crews to return the correct bins to the location that you specified

It takes us 10 working days to arrange for assisted waste collections.

Request an assisted collection

Published on: 24/06/2024