Assisted bin collections
There will be changes to your refuse, recycling, food, and garden waste collections for two weeks commencing Monday 22 December 2025.
Find out when your bins are due over the festive period.
Recycling collection delays in SydenhamDue to an incident in the Sydenham area today, recycling collections on some streets have been delayed.
We are working to ensure all missed collections are completed before your next scheduled collection date.
Thank you for your patience and understanding.
If you're unable to put your rubbish, recycling, food or garden waste bins at the boundary of your property on collection day because of frailty or because you're physically impaired, we can provide assisted collections.
We don't provide the service if someone else in your household is able to place or retrieve a wheelie bin from the boundary of your property. We may carry out check to make sure we only provide this service to residents who need it.
How to apply
We will need to know:
- your address
- why you require assisted collections
- which containers you need assistance with
- where the containers are - for example, next to the door (we can only collect bins that are easily accessible to our crews - we are unable to collect bins placed at the rear of a property)
- that your bin is labelled with your house number - your house number must be clearly on your bins to help our crews to return the correct bins to the location that you specified
It takes us 10 working days to arrange for assisted waste collections.