Assisted bin collections
Due to sickness and staff shortages, we’ve been unable to complete some bin collections from Friday 29 May and Monday 1 June.
We’re sorry for the inconvenience. Our crews are working hard to catch up as quickly as possible.
You don’t need to report this - we know which streets are affected.
If your bin was due to be emptied and we haven’t reached your street yet, please leave it out for collection.
Thank you for your patience and understanding.
If you're unable to put your rubbish, recycling, food or garden waste bins at the boundary of your property on collection day because of frailty or because you're physically impaired, we can provide assisted collections.
We don't provide the service if someone else in your household is able to place or retrieve a wheelie bin from the boundary of your property. We may carry out check to make sure we only provide this service to residents who need it.
How to apply
We will need to know:
- your address
- why you require assisted collections
- which containers you need assistance with
- where the containers are - for example, next to the door (we can only collect bins that are easily accessible to our crews - we are unable to collect bins placed at the rear of a property)
- that your bin is labelled with your house number - your house number must be clearly on your bins to help our crews to return the correct bins to the location that you specified
It takes us 10 working days to arrange for assisted waste collections.