Parking permit system update
Our permit parking system has recently been updated.
Emails have been sent to all users asking them to log into the new system and set their password. The email was sent from lewisham.permits@nsl.co.uk and is not a scam. If you are unsure, please contact our permits team on 020 8787 5397 or email lewishamparkingpermits@nslservices.co.uk.
For urgent queries regarding Penalty Charge Notices (PCNs), please contact lewishamparking@nslservices.co.uk.
For on-street parking and council-run car parks, we will still be using the Pay by Phone application. This will not be affected during this upgrade.
For Lewisham residents, visitors and council staff, we closed our old parking system and application on 26 June and launched a new system on 1 July. A data migration is now taking place, which currently impacts:
- how people pay for parking tickets (PCNs)
- applying for visitor permits
- applying for resident permits
- applying for a Lewisham Council staff permit
We are also in the process of producing a new application (app). The current app that is used to apply, pay and view permits will no longer work. You will need to access your parking account via the parking permit website. Please delete the old application from your phone.
Resident parking
You can now access and view your resident permit, make changes, or apply for a new permit on your online parking account.
Visitor parking
You can now purchase visitor permits on your online parking account.
Staff parking
Between Friday 27 and Friday 18 July, we will not be enforcing staff permits for Holbeach Road Car Park and Laurence House Car Park while we update the staff parking system.
PCNs
For PCNs (parking tickets), we will be extending the period a person can pay for their ticket by five calendar days.
Parking suspensions
You can apply for a parking suspension on your online parking account.
Frequently asked questions
How can I pay for my resident permit?
You can apply for a new or replacement resident permit on the parking permit website. If you are given a PCN from 26 June to 4 July, we will be able to review this ticket for you if you email: lewishamparkingappeals@nslservices.co.uk.
I have a visitor coming, but I live in a controlled parking area, what do I do?
You can now purchase visitor permits on your online parking account.
Will your traffic enforcement officers still be operating?
Yes. Our enforcement officers will still be operating.
I am an existing user, will my data be automatically transferred over to the new system?
Yes. You will be able to see your previous permits on the new system.
How will I know when the new system can be accessed?
We will put an alert on our webpages about the new changes.
Do I still login with the same details and password?
Your email address will still be used to login, but you will need to click ‘update password’. This will send you an email which will ask you to create a new password, this will then enable you to login.