Parking permit system update
A scheduled maintenance will take place from Thursday 26 June 5pm. This will impact forms for parking permits, parking suspensions and penalty charge notices.
For urgent queries please contact 020 8787 5397 or email lewishamparkingpermits@nslservices.co.uk for permits. For any urgent queries for Penalty Charge Notices (PCN), please contact lewishamparking@nslservices.co.uk.
For on-street parking and council-run car parks, we will still be using the Pay by Phone application. This will not be affected during this upgrade.
For Lewisham residents, visitors and council staff, from 5pm on Thursday 26 June we will be closing down our current parking system and application. This will impact:
- how people pay for parking tickets (PCNs)
- applying for visitor permits
- applying for resident permits
Our new system will come online at 9am on Tuesday 1 July.
We are also in the process of producing a new application (app). The current app that is used to apply, pay and view permits will no longer work. You will need to access your parking account via our website.
Resident parking
You will not be able to view your resident permit, make changes, or apply for a new permit until our new system is online.
Visitor parking
Between Friday 27 and Monday 30 June, we will not be enforcing visitor permits in controlled parking zones.
PCNs
For PCNs (parking tickets), we will be extending the period a person can pay for their ticket by five calendar days.
Parking suspensions
We will be unable to process parking suspension requests during this time. Any pre-booked suspensions will be honoured.
Frequently asked questions
How can I pay for my resident permit?
You can apply for a new or replacement resident permit when the system is back online. If you are given a PCN in the time between the switch off on 26 June and the system coming back online again, we will be able to review this ticket for you if you email: lewishamparkingappeals@nslservices.co.uk
I have a visitor coming, but I live in a controlled parking area, what do I do?
We will not be enforcing visitors in the zones with controlled parking areas. If your visitor receives a ticket, and would like to appeal, please email us at: lewishamparkingappeals@nslservices.co.uk
Will your traffic enforcement officers still be operating?
Yes. Our enforcement officers will still be operating. We will not be enforcing visitor permits in controlled parking zones, but we will still be enforcing parking issues like we usually do, such as idling or illegal parking.
I am an existing user, will my data be automatically transferred over to the new system?
Yes. You will be able to see your previous transactions and permits on the new system.
How will I know when the new system can be accessed?
We will put an alert on our webpages about the new changes.
Do I still login with the same details and password?
Your email address will still be used to login, but you will need to click ‘update password’. This will send you an email which will ask you to create a new password, this will then enable you to login.