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Flooding and leaks

Find out how to report highway flooding and related emergencies.

Check the list below for who to contact about different flooding and leak issues.

Report flooding

  • Public sewers (not within your) property boundary – Thames Water on 0845 920 0800

  • Burst water main (the water supply up to and including the stopcock in your property) – Thames Water on 0845 920 0800

  • Private drains or sewers (within a property boundary) – these are the responsibility of the property owner or landlord: use Trustmark to find trustworthy companies to fix the problem

  • Rivers – Environment Agency on 08708 506506

  • Public roads – use our report a problem with a drain or gulley form

Gullies and drains

We are responsible for problems with roadside gullies. A gully is a grill-topped chamber at the side of the carriageway to collect rainwater.

A blocked drain on or in a privately owned property is the responsibility of the resident or owner of that property. Any other drains are the responsibility of Thames Water: 0845 920 0800.