Flooding and leaks
Check the list below for who to contact about different flooding and leak issues.
Report flooding
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Public sewers (not within your) property boundary – Thames Water on 0845 920 0800
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Burst water main (the water supply up to and including the stopcock in your property) – Thames Water on 0845 920 0800
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Private drains or sewers (within a property boundary) – these are the responsibility of the property owner or landlord: use Trustmark to find trustworthy companies to fix the problem
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Rivers – Environment Agency on 08708 506506
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Public roads – use our report a problem with a drain or gulley form
Gullies and drains
We are responsible for problems with roadside gullies. A gully is a grill-topped chamber at the side of the carriageway to collect rainwater.
A blocked drain on or in a privately owned property is the responsibility of the resident or owner of that property. Any other drains are the responsibility of Thames Water: 0845 920 0800.
Heavy rain and rising water
Find out what to do if you are affected by flooding due to heavy rain or rising river water.