| Call Type | Definition |
| Emergency | - Street light or illuminated sign knocked down
- Three or more adjacent street lights unlit
- Street light door missing
- Hanging lantern or bowl
- Involves the emergency services
- Any risk of electric shock
- Damaged apparatus posing a risk to the public
- School crossing patrol warning Light (in term time)
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| Urgent | - Apparatus leaning more than twenty degrees out of vertical alignment
- Illuminated bollard shell missing;
- Obscene or racist graffiti
- Illuminated bollard knocked down
- Missing Belisha beacon globe or a sign plate
- Illuminated sign plate bent away fromroad users
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| Non-emergency | - Non-illuminated sign plate bent away from road users
- Non-offensive graffiti on any apparatus
- Unauthorised attachments on any apparatus
- Failure to replace any anti-climbing measures on any apparatus
- The Luminaire or bracket on any apparatus is not vertically and horizontally aligned
- Authority attachment not attached in accordance with Schedule 4
- Lamp forming any part of a lighting point is not operating within specified parameters
- a snagging item that has not been rectified within the time specified
- Twisted attachments, including sign plates and lighting units
- Any material damage to apparatus missing or incorrect numbering
- Photometric performance failure
- Structural and mechanical failure
- Electrical inspection and test failure
- Protective paint system failure
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