Community relations

The Community Relations team works with residents to understand their priorities and engage in various services and policies. There is a focus on ensuring all residents (who want to be) are engaged and that barriers to engagement are understood and, where possible, overcome.

For more information about our work and the support we can offer residents, contact the Community Relations team (details below) or complete this form.

Tenant satisfaction measures, consumer standards and regulation

The Regulator of Social Housing has set out new tenant satisfaction measures (TSMs) to ensure all housing provider's services are measured with a focus on the resident experience.

The TSMs are designed to see how well landlords are doing at keeping properties in good repair, maintaining building safety, respectful and helpful engagement, effective handling of complaints and responsible neighbourhood management.

You can find more information about them on the government's website.

>Contact the community relations team if you'd like to be involved in how we measure and report on these.