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Tenancy rights and responsibilities

Advice and information about your tenancy including keeping pets, recharging, neglect and fraud.

Abuse and neglect

If you are experiencing abuse or neglect, or you know someone who is, we are here to help.

Clutter and hoarding

Learn how you can get help when clutter and hoarding becomes a problem.


'Cuckooing' is when someone takes over the home of a vulnerable person.

Housing fraud

If you suspect that someone is committing housing fraud, including illegally subletting their council home, let us know about it.

Pets in council homes

We are a pet friendly landlord – find out what pets you can have and what restrictions you'll need to follow.

Recharging and reasonable costs

We will recharge you reasonable costs and legal costs where applicable, for any damage you have caused to your property or surrounding area.
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