Get informal written feedback on simple planning queries (Planning Information Service)

Who should use this service

This service is not suitable for anyone seeking comments on the acceptability of their proposed scheme. If you would like to know if your proposed planning application or proposal is acceptable, you should use the Duty Planner Standard Service.

What advice you can get

If you use the Planning Information Service, we can give you advice on:

• submitting complete planning applications

• whether or not you need planning permission to build or use a building differently

• if the alterations you are proposing need listed building consent (you will need to apply for listed building advice in order to assess whether the alterations themselves are acceptable)

• which policies are relevant to your development 

• if a planning obligation can be regarded to be discharged related to a specific planning permission (we will review our records for evidence and any information you provide and tell you if we can confirm this)

• if the requirements of an identified condition has been met (we will review our records for evidence and any information you provide and tell you if we can confirm this).

What the service does not provide

• Discuss with applicants or agents the technical merits of development on a specific site, in regard to current applications, recently refused applications or appeals.

• Advise upon whether works constitute non-material or minor material amendments to planning permissions.

Cost of the service

The charge for the service from 1 April 2025 is £64.70 (including VAT) per enquiry.

Planning enforcement notices

• Confirmation of compliance that an identified planning enforcement notice has been met £154.05 including VAT
• Confirmation of compliance and withdrawal of Planning Enforcement Notice £308.10 including VAT
• Formal Confirmation that an Enforcement Case has been closed £51.35 including VAT

How to book

Download and complete one of the forms below. 

Please use the Planning information service form for all enquiries (except those regarding s106 enquiries and CIL Liability confirmations).

Email it to planning.

Please use the CIL/s106 Information Form for s106 enquiries and CIL Liability confirmations. 

Email it to CIL.

• we will contact you within five working days and take your payment over the phone

• the officer will respond to your request in writing

​Disclaimer

Any planning advice given by officers, either orally or in writing in the course of their duties, is offered in good faith and is based on the information/evidence provided. Advice is offered without the benefit of a site visit or the involvement of other consultees (not internal and external), neighbours or other interested parties. Such views are therefore the personal opinion of that officer and are not a formal decision of, nor are they binding, on the local planning authority. The local planning authority will only be bound where a formal application is submitted and a formal decision is issued in writing.