Tell us if your landlord is breaking the law
Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.
If you need to raise a housing complaint in the meantime, please use our housing complaints form.
Rent and service charge balancesIf you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:
- Rent: lh-rent@lewisham.gov.uk
- Temporary accommodation rent: TAincome@lewisham.gov.uk
- Service charges: hos@lewisham.gov.uk
When to report your landlord
Legally, your landlord must:
- give you a tenancy agreement that shows the name, address and contact details of the landlord
- put your deposit into a deposit protection scheme
- get a gas safety certificate every year proving all gas appliances are safe to use
- keep your house in good repair.
Your landlord must not:
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enter your property without giving at least 24 hours written notice, apart from communal areas in shared accommodation
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threaten you
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evict you or ask you to leave without a court order
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repeatedly fail to do repairs.
Find out what to do if your landlord is harassing you.
Find out what to do if your landlord is trying to evict you.
Shared houses
If you live in a shared house, your landlord must:
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have an HMO licence if the property meets the criteria for licensable HMOs
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meet minimum space standards and provide enough facilities
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provide adequate provisions for fire safety.
Find out more about standards for shared houses.
How we can help
If your landlord is breaking the law, you should tell us. We can use any evidence you give us to:
- investigate
- build a case for prosecution
- protect you and others from exploitation
- raise standards in private rented housing.
Report your landlord to us
If you think your landlord is breaking the law, contact our rogue landlords team. If your landlord hasn’t protected your tenancy deposit, contact the Crime Enforcement and Regulation Service.
Privacy
To provide the best support and advice, the rogue landlords team may refer you to other teams and services in the Council, with your permission. We will not share your identity with your landlord.