Tell us if you live in a house of multiple occupation (HMO)

We want to ensure that people living in Houses in Multiple Occupation (HMOs) are living in safe and decent conditions. You may live in an HMO if you share a house or flat with people who aren't part of your family and you share basic facilities like a kitchen, bathroom or toilet.

If you share your home with at least two other people, your landlord must have a licence. Properties with five or more residents, or homes located above or below commercial premises, must also be licensed by law.

Licensable HMOs must meet our licensing standards, follow the HMO Management Regulations, and be kept safe and well maintained. If your landlord doesn't have a licence or isn't keeping your home safe, please let us know by calling 0208 314 6420 or emailing pshe@lewisham.gov.uk.

Most rented properties—not just shared homes—also need a licence. You can check whether your home needs one by using our interactive map.

If your home is not licensed but should be, you may be entitled to a Rent Repayment Order. This is a legal mechanism that allows a Tribunal to order your landlord to repay you up to 12 months' rent. You can make this claim yourself. This guide from Shelter explains what to do.

You can find legal support using this searchable database. There are also private organisations that can help you with your claim—they may cover Tribunal fees and take a percentage of any money awarded if your claim succeeds. For further guidance, search online for 'Help with Rent Repayment Orders' to access websites, contact details, and more information.