Eviction information for private tenants
Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.
If you need to raise a housing complaint in the meantime, please use our housing complaints form.
Rent and service charge balancesIf you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:
- Rent: lh-rent@lewisham.gov.uk
- Temporary accommodation rent: TAincome@lewisham.gov.uk
- Service charges: hos@lewisham.gov.uk
You have the right to live safely and peacefully in your home - even if your landlord really wants you to leave.
Your landlord can only end your tenancy if you agree to move out or they obtain a court order.
If you don’t agree to go and your landlord hasn’t obtained a court order, then trying to make you give up your home may be a crime.
If your landlord has:
- repeatedly asked you to leave
- cut off utilities, such as water, gas or electricity
- stopped you using part of the property you had the use of before or changed the locks
- threatened, assaulted or abused you
- made you feel unsafe or uncomfortable
- physically thrown you or your belongings out
then we can help.
Get in touch with our Private Sector Intelligence and Enforcement team - call 020 8314 6420 or email rogue landlords.
We can provide you with advice and support. We may be able to negotiate with your landlord and help you stay in your home or prosecute your landlord and help you claim compensation