Further information for residents
Building safety complaints
A Building Safety Complaints Procedure has been specifically developed to help us meet new obligations under the Building Safety Act 2022 (Section 93) which requires the Principle Accountable Person (PAP) to establish and publish a complaints system.
A relevant Building Safety complaint is defined in the Building Safety Act as a complaint relating to: A ‘building safety risk’ - a risk to the safety of people in or about the building arising from either the spread of fire of structural failure; and/or the performance by an accountable person with regard to their duties.
Where a complaint regarding building safety does not meet the above definition, it may still be able to be reviewed under the wider housing complaints policy. We will advise if this will be used instead.
Resident Engagement Strategy
So that you can be informed about Building Safety decisions and can feel safe in your home under our new duties we now have a new dedicated Building Safety Resident Engagement Strategy.
Requesting further information
If you want any of the information shown below fill out the Microsoft form, stating your name, address and what information it is that you would like to receive, or alternatively request the information from your named Building Safety Manager
Information you can request includes:
- summary or further information on the Safety Case
- up to date fire risk assessments
- any document is referenced in the Safety Case report
- Resident Engagement Strategy
- summary of any recent consultation