Help in an emergency
Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.
If you need to raise a housing complaint in the meantime, please use our housing complaints form.
Rent and service charge balancesIf you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:
- Rent: lh-rent@lewisham.gov.uk
- Temporary accommodation rent: TAincome@lewisham.gov.uk
- Service charges: hos@lewisham.gov.uk
“Would you, or someone in your household have difficulty responding to a smoke alarm or escaping a fire in your home without some assistance?”
If the answer to this question is yes, please let us know.
- If you are a tenant (pay rent) contact: HousingManagement@lewisham.gov.uk or call us on 0800 028 2028 (option 5, then option 1).
- If you are a leaseholder, contact the Home Ownership team on: hos@lewisham.gov.uk or call us on 0800 028 2028 (option 3, then option 5)
There are many reasons for answering “yes”. For example, you may be hearing or visually impaired or a wheelchair user or have other concerns about your mobility in an emergency. You may have a neuro-diverse condition or take medication which could affect your ability to respond to a smoke alarm. Your condition could be temporary, for instance if your leg is in a cast. If you are in any doubt, please contact us and we can help you make an assessment.
Once you contact us, we will then be able to meet with you and have a discussion where we can ask some questions. This process is called a person-centred fire risk assessment. Once we have met, we can ensure that, where required, we will recommend additional fire safety provisions. We would also, with your permission, share your location with the London Fire Brigade.
Rest assured only minimal information would be shared with the Fire Brigade and this is to give them vital information at the earliest stage of an incident so they can make informed decisions allowing them to prioritise and plan your evacuation or rescue should a fire occur.