Residents' roles and responsibilities
Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.
If you need to raise a housing complaint in the meantime, please use our housing complaints form.
Rent and service charge balancesIf you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:
- Rent: lh-rent@lewisham.gov.uk
- Temporary accommodation rent: TAincome@lewisham.gov.uk
- Service charges: hos@lewisham.gov.uk
Your role as residents in ensuring safety
Residents and flat owners have legal responsibilities to avoid actions that could pose a risk to the fire and structural safety of the building and other residents.
Under the Building Safety Act
- you must not act in a way that creates a significant risk of a building safety risk materialising (spread of fire or structural safety)
- you must not interfere with a relevant safety item (a ‘relevant’ safety item means anything that is in or forms parts of the common parts of this building or is intended to improve the safety of building in or about the building)
- must comply with a request, made by us, for information reasonably required for the purposes of our duty to assess or manage a building safety risk, such as access to your property covered under section 97 of the Building Safety Act
A person “interferes” with a relevant safety item if they, without reasonable excuse:
- damage it
- remove it
- do anything to, or in relation to, it that interferes with its intended function