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Privacy notice – Integrated Neighbourhoods

Information about how and when the Integrated Neighbourhoods service processes personal information about you.​

What we do

The Integrated Neighbourhoods Service includes:

  • Integrated Neighborhood Team 1
  • Integrated Neighborhood Team 2
  • Integrated Neighborhood Team 3
  • Integrated Neighborhood Team 4
  • the Integrated Neighborhood duty team
  • the Social Care Advice and Information team (SCAIT)
  • the Major Adaptations and Housing team
  • the Direct Payments team
  • the Visual Impairments team

Our Integrated Neighbourhood teams bring different partners from social care, health and the independent sector together in a geographically aligned area. In doing so, we believe we provide a better, less duplicated, more holistic service to vulnerable adults and their carers. As a team we cover prevention, complex case work and safeguarding as part of our statutory duties.

Our Statutory duty dictates that we collect and process information under The Care Act 2014, the Mental Capacity Act 2005, The Housing & Regeneration Act 2008, and Mental Health Act 1983.

What information we collect

We may collect your:

  • name
  • address
  • date of birth
  • contact details
  • marital status
  • gender
  • ethnicity
  • sexual orientation
  • religious beliefs
  • details of disability, impairment or vulnerability
  • details of your accommodation that is shared with us
  • national insurance number
  • GP details
  • information about your care and support needs
  • information about your mental capacity
  • safeguarding enquires that have been completed
  • adaptations or equipment you have
  • informal carers information
  • next of kin details
  • whether someone holds POA, LPOA, deputyship or appointeeship for you
  • housing status
  • advocate details if you have one, or have had one
  • benefits details
  • bank or building society details
  • financial details
  • professionals involved in your care

Agencies we might share the information with

  • Health agencies
  • Police
  • Fire brigade
  • Other borough councils
  • Care providers and care homes
  • Drug and alcohol services
  • Probation and courts
  • Legal department
  • Finance department
  • Fraud department
  • Housing department
  • Children Social Care department
  • Contracts and Commissioning department

Why we process your information

  • Service delivery
  • Service improvement
  • Prevention/detection of crime/fraud
  • Service planning