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British Sign Language (BSL) information and support in person

Our Customer Service Centre can provide information and support to deaf residents.

At our Customer Service Centre in Catford, we offer help with communication and support for deaf and hard of hearing people. A British Sign Language qualified staff member can help with a wide range of issues.

We offer advice about the benefits you could be entitled to, council services and how to get adapted equipment and services.

We can help you with:

  • writing letters
  • filling out various Council forms
  • making phone calls.

Opening hours and location

The address of the Customer Service Centre is: 

Ground floor, Laurence House, 1 Catford Road, SE6 4RU.

The opening hours are:

  • MondayThursday, 9am–4pm
  • Friday, 9am–3pm.

Our online BSL interpreting service

We also have a 24-hour online interpreting service called SignLive which you can use to contact us without coming in to the Customer Service Centre in person.