Report a missed collection or damage to your bin

Missed collections

• we empty your recycling and food waste bin once a week and your rubbish bin every other week (if you don't get food waste collections, your rubbish is collected weekly) - find your collection day

• we won't empty your bins if you don't leave them at the edge of your property on, or by, the pavement - this does not count as a missed collection

• bins are emptied across the morning, so please wait until 2pm to report a missed collection

• food waste and garden waste bins are collected on separate rounds, so will be collected at different points in the day

• if more than one of your bins hasn't been emptied, you must report each bin separately 

• if you cannot wait for the next collection, you should take your recycling to the reuse and recycling centre in New Cross

Using your bins correctly

If your recycling, rubbish or food bin has a red tag on it, it contains the wrong items and we couldn’t empty it. Please remove the items and we will collect on your next collection day.

If your rubbish or food waste bin contains the wrong items, you must remove them before we can collect it. Find out what you can put in your recycling and food waste bins. 

Bin damage

Our waste operatives will put a postcard through your door if your bin has been damaged during collection times, such as if the lid breaks. This means your bin will be scheduled for repair or replacement. You can also report a repair to us directly using the forms below.

If you have damaged your own bin or lost your bin, you will need to order a new bin.

If your bin has been damaged during collection, our waste operatives will put a postcard through your door. This means your bin will be scheduled for repair/replacement. This will be automatically logged and there is no need for you to report it again. 

However, if for other reasons your bin is damaged, broken or lost, you will need to order a repair or replacement bin.