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Report a missed collection or a problem with your bin

Tell us if we didn't collect your rubbish or there is a problem with your bin.
Please check your details are correct

Please check that your details are correct before booking (correct address and email) as otherwise it could mean the service or order you have requested will be delayed.

You can use the forms below if:

  • your rubbish, recycling or food waste bin was not emptied

  • your bin is damaged

  • waste was spilt from your bin during collection.

Missed collections

  • We empty your recycling and food waste bin once a week and your rubbish bin every other week. If you don't get food waste collections, your rubbish is collected weekly. Find your collection day. 

  • We won't empty your bins if you don't leave them at the edge of your property on, or by, the pavement. This does not count as a missed collection.

  • Bins are emptied across the morning, so please wait until 1pm to report a missed collection.

  • If more than one of your bins hasn't been emptied, you must report each bin separately.

  • We aim to empty all missed bins within two working days if you report the missed collection within 24 hours.

  • If you report a missed collection later than this, your bin will be emptied on your next normal collection day.

  • If you cannot wait for the next collection, you should take your recycling to the reuse and recycling centre in New Cross.

Using your bins correctly

If your recycling, rubbish or food bin has a red tag on it, it contains the wrong items and we couldn’t empty it. Please remove the items and we will collect on your next collection day. If your rubbish or food waste bin contains the wrong items, you must remove them before we can collect it. Find out what you can put in your recycling and food waste bins.