Order a bin or request a removal
Due to sickness affecting our crews, we’ve been unable to complete some bin collections today. We’re sorry for the inconvenience and can assure you that our crews are working hard to catch up as quickly as possible.
You don’t need to report this - we know which streets are affected:
If your bin was due to be emptied and we haven’t reached your street yet, please leave it out for collection. Thank you for your patience and understanding.
Order a new or a replacement bin
Order a new bin if you live in a house, or a flat in a converted house. Find out what type of bin you should have by your property type.
Homes in estates, small blocks and new developments are provided with communal bins. If you are unsure please contact your housing management service.
| Bin type | Bin size (standard) | Administration cost |
| Rubbish bin (black) | 180-litre wheelie bin | £30 |
| Recycling bin (green) | 240-litre wheelie bin | £30 |
| Food waste bin (grey) | A 23-litre grey food waste bin and one 5-litre kitchen caddy | Free |
| Garden waste bin (brown) | 240-litre wheelie bin | £96.02 annual subscription service £30 for any replacement bin needed |
If we have removed your bins
We will not give you a new recycling bin or food waste bin if we had to remove your old one because you used it incorrectly. You would have received letters from us advising on this prior to removal. To make sure you use your bins correctly, find out what items can go in your recycling and food waste bins.
If your garden waste bin has been removed, this is because you were not displaying a valid permit sticker. Apply for the current subscription year.
Request bags if you live in a property without bins
If you live in a property that has no space for bins (i.e., flat above a shop) you will be issued orange bags for general household waste and clear bags for recycling. They're delivered on a quarterly basis (usually in March, June, September, December).
Request a bigger bin
In exceptional circumstances, we can provide a larger rubbish bin for your property if you meet certain criteria.
Bin damage and repairs
Let us know if your bin's been damaged, and request a repair. For damaged food waste bins, you will need to order a new bin.
Request a bin removal
Let us know if you'd like us to remove a bin from your property.
Contact
Order a bin or request removal
Waste removal general enquires
This form is for general enquiries only. Please do not use this form to report missed collections or request new bins.