Challenge your parking ticket
Work will commence on level 2 on 25 October. This area will be unavailable for one week. Parking will be available on ground level and Level 1. Some areas on level 2 will be closed off from Thursday 21 October 21. Ground level implementation will begin on 1 November. Signage will be in place to direct users to available parking areas.Visitor Vouchers app
Download the new smartphone app to purchase visitor vouchers.
There are two stages to challenge a penalty charge notice (PCN):
- informal challenge
- formal representation.
Your challenge will not be considered if you have already paid the penalty charge.
If we receive your challenge within the 14 days discount period, we will put your PCN on hold until we respond. If your challenge is unsuccessful, you can still pay the discount amount.
If we receive your challenge after 14 days, you will have to pay the full amount if your challenge is unsuccessful.
To challenge your parking ticket, please use the online form below or write to the Parking Service Appeals Team.
Or challenge in writing
You will need to send us:
- the penalty charge notice number
your vehicle registration number
your full name and address.
We cannot make decisions over the telephone.
You can only make formal representations on receipt of the Notice to Owner or the Enforcement Notice and you supply a relevant ground of appeal.
The Notice to Owner/Enforcement Notice may be issued to a person appearing to be the registered keeper of the vehicle, if the penalty is not paid within 28 days.
A form listing grounds for appeal will be attached to the Notice to Owner or Enforcement Notice. If the formal representations are rejected, you may need to pay the PCN in full.
If we reject your formal representation, you can make an appeal to the Independent Adjudicator at Environment and Traffic Adjudicators (ETA at London Tribunals
If you have a protected characteristic, listed in the Equality Act 2010, or another condition that makes it difficult for you to challenge or pay the Penalty Charge Notice, we will be happy to consider what reasonable adjustments we can make to assist you. To request an adjustment, please call our Parking Services Team on 020 8787 5397 who will be happy to assist.