Report car parking problems

There have been reports of QR code and telephone number scams when paying for parking. Be careful when making payments using these methods.

If you have concerns that a QR code has been tampered with or that the phone number is not accurate, use the Pay By Phone app and use the location code displayed to make a payment.

If you've had a bad experience or are unsure of one of these scams, you can contact us by phone: 020 8787 5397 or via email.

If you have a valid School Street or LTN exemption permit but have received a Penalty Charge Notice (PCN), this will be cancelled automatically and you will be notified of the cancellation. If you have already made payment for a PCN received for this restriction and hold a valid School Street or LTN exemption permit, it will be refunded back into your account that you used to pay within the next few days.

If you haven’t received a refund within 5 working days, please contact the permit team via email lewishamparkingpermits@nslservices.co.uk, or telephone 020 8787 5397.