Types of temporary accommodation
We provide temporary accommodation in:
- privately rented bed and breakfast
- council-owned and managed hostels
- privately rented self-contained houses
- other properties provided by charities and social landlords
Where you will be placed
We try and find temporary accommodation in the borough, but this is not always possible. If this isn’t possible, we will arrange temporary accommodation for you somewhere else. This could be anywhere in or outside of London.
How long you will stay in temporary accommodation
You will stay in temporary accommodation until we can support you to move into your own accommodation.
The amount of time you will stay in temporary accommodation depends on your circumstances. Many households spend several years in temporary accommodation due to the waiting times for permanent housing. Renting privately can offer you a choice of homes, and the opportunity to find a stable and affordable home, near to your work, family and friends. Find out more about renting privately.
If we decide we no longer have a duty to provide housing for you, we may ask you to leave temporary accommodation.
Temporary accommodation agreements
Depending on the property, when you move into temporary accommodation you will sign either:
- a licence or agreement
- a non-secure tenancy agreement
- an assured shorthold tenancy agreement
If you don’t you stick to the terms of the agreement, you may have to leave the accommodation.
You must pay for your accommodation if you are working or if you get benefits. We will send you details of how to pay rent within 10 days of moving into temporary accommodation.
You should receive a letter telling you how much rent you have to pay within 10 days of moving into your new accommodation. It will also give details of your income officer. Please contact us if you don’t get the letter.
It’s very important you pay your rent on a regular basis.
You must pay for your accommodation whether you are working or waiting for a decision on your claim for benefits.
If you don’t pay your rent, you could be evicted.
How to pay your rent
You can pay your rent by:
You can set up a standing order which will automatically transfer your rent payment, please request and complete a form, which you take directly to your bank. You can also set it up if you do on-line banking, our details are as follows:
- name of bank: Barclays Bank Plc
- account name: London borough of Lewisham
- sort code: 20 00 00
- account no: 93380513
Please use your 10 digit rent account as the reference.
You only need to change your standing order amount if your rent changes.
You can make a payment by BACS using the bank account details above. Please use your 10 digit rent account as the Reference.
Rent payment card
You can use cash, debit/credit card at any post office or paypoints.
You can pay by phone on 0800 028 2028 (Monday – Friday 9am – 4pm) or touch tone card payment service on 020 8690 8707(24 hours a day). Always use your 10-digit rent account reference.
My Lewisham Homes Portal
You can access your account online anytime. Sign up to the ‘My Lewisham Homes Portal’ https://portal.lewishamhomes.org.uk/registration to see your rent statement and current balance, make payments, order a rent card and find information on finding a home.
Difficulties paying your rent
If you’re struggling to pay your rent because you don’t have paid work, you can get free support with securing employment from Lewisham Works.
You might qualify for Housing Benefit to help towards your rent payments.
Do you need advice or help with claiming benefits?
If you need help or advice about claiming benefits, please contact our welfare benefits team by phone on 0800 028 2028 or by email to email@example.com.
If you’re moving out, you’ll need to return your keys to the managing agents, if you are in nightly paid or PMA accommodation. You should also email TAincome@lewisham.gov.uk with details of the date and time you moved. Hostel and PSL accommodation keys must be returned to Lewisham Homes. You will be responsible for the rent until the keys are returned
The quality of temporary accommodation
- we are committed to housing people in suitable temporary accommodation
- we try to visit as many of the properties used for temporary accommodation as possible to make sure they are suitable
Report a problem
You should report problems with your temporary accommodation to the property provider directly.